Last updated: 6 July 2026
These Terms & Conditions (“Terms”) are a binding agreement between you and XYB Limited (“XYB,” “we,” “us,” or “our”) governing your use of the XYB mobile application, the website at https://xyb.co, and the related financial products and services we offer (collectively, the “Services”).
By creating an account, accessing, or using the Services, you agree to these Terms and to our Privacy Policy at https://xyb.co/privacy, which is incorporated by reference. If you do not agree, do not use the Services.
Please read §15 (Dispute Resolution) carefully. It sets out how disputes are handled, including a good-faith negotiation period before any court proceedings.
To use the Services you must:
XYB is a financial technology company and is not a bank. Where the Services provide access to regulated banking or payment products, those products are provided by one or more regulated banking partners, and any deposit account is held with the relevant partner institution subject to its requirements and applicable deposit-protection schemes.
Important information about opening an account. To help combat the funding of terrorism and money-laundering, applicable law requires financial institutions to obtain, verify, and record information that identifies each person who opens an account. When you open an account, we will ask for your name, address, date of birth, and other information that allows us to identify you, and we may ask to see identifying documents.
Specific deposit accounts, cards, and credit products are governed by their own agreements and disclosures, which are provided to you when you open the product and control over these Terms in the event of a conflict for that product.
You agree to provide accurate, current, and complete information during registration and to keep it up to date — including your mobile phone number, which we use to verify your identity. You are responsible for maintaining the confidentiality of your credentials and for all activity under your account.
You must notify us immediately at letschat@xyb.co if you suspect unauthorised access to your account. We may suspend or restrict your account while we investigate suspected unauthorised or fraudulent activity.
You may not create an account using another person’s identity or phone number, register multiple accounts without authorisation, or use the Services on behalf of another person without our consent.
XYB uses SMS text messages to deliver one-time passcodes (OTPs) and related account-security notifications from our designated sender number(s). These messages are sent solely to verify your identity when you register, sign in, or perform actions that require verification. They are transactional security messages, not marketing, and are sent only in response to actions you initiate.
By providing your mobile phone number during registration or sign-in, you consent to receive OTP and account-security text messages from XYB at that number, including messages sent by automated means. Because OTP verification is how we protect your account, the ability to receive these messages is a condition of using the Services; it is never used to send you marketing.
Message frequency varies depending on your account activity — typically one message per sign-in or verification event.
Message and data rates may apply to each message sent or received, as provided in your mobile plan. Contact your wireless carrier for details.
You may opt out of text messages at any time by replying STOP (or STOPALL, UNSUBSCRIBE, CANCEL, END, QUIT, OPTOUT, or REVOKE) to any message from us. After you opt out, we will send one final message confirming your opt-out, and you will receive no further texts unless you re-subscribe by replying START.
Please note: because OTP messages are required to verify your identity, opting out may prevent you from signing in or completing security-sensitive actions until you re-enable text messages or contact us at letschat@xyb.co to arrange an alternative verification method.
Reply HELP or INFO to any message for assistance, or contact us at letschat@xyb.co.
Wireless carriers are not liable for delayed or undelivered messages. Delivery of messages is subject to effective transmission by your carrier and is not guaranteed. Supported carriers include major carriers; availability may vary.
You represent that you are the owner or authorised user of the mobile number you provide, and you agree to notify us promptly if you change or deactivate that number. If you fail to do so, you are responsible for messages sent to a number that has been reassigned to another person.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with, or sold to, any third party. Information you provide in connection with text messaging is used only to deliver the messages described in this section and as set out in our Privacy Policy at https://xyb.co/privacy.
By using the Services, you consent to receive all communications, agreements, disclosures, notices, and other documents relating to your account (“Communications”) electronically — in-app, by email to the address you provide, or by posting to https://xyb.co — rather than in paper form.
To receive electronic Communications you need a device with internet access, a current browser or the current version of XYB, a valid email address, and the ability to store or print Communications. You may request a paper copy of any Communication, or withdraw your consent to electronic delivery, by contacting letschat@xyb.co; withdrawing consent may result in suspension or closure of your account where electronic delivery is required to provide the Services.
Fees applicable to your accounts and transactions are set out in the fee schedule provided when you open each product and available at https://xyb.co. We will give you advance notice of fee changes as required by applicable law. Your wireless carrier’s message and data rates are separate and are your responsibility.
You agree not to use the Services to:
We may suspend or terminate access, block transactions, and report activity to relevant authorities where we reasonably believe this section has been violated.
The Services, including all software, designs, text, graphics, logos, and trademarks, are owned by XYB Limited or its licensors and are protected by intellectual-property laws. We grant you a limited, non-exclusive, non-transferable, revocable licence to use the Services for their intended purpose. No other rights are granted.
The Services may link to or interoperate with third-party services (for example, account aggregation or payment networks). Your use of those services is governed by their own terms, and we are not responsible for them.
If you download XYB from the Apple App Store or Google Play, you acknowledge that these Terms are between you and us — not Apple or Google — and that Apple and Google have no obligation to provide support or maintenance for the app and are third-party beneficiaries of this section with the right to enforce it.
Our collection and use of your personal information, including your mobile phone number, is described in our Privacy Policy at https://xyb.co/privacy. As stated in §5.9, mobile numbers and SMS consent data are never shared with third parties for marketing.
Except as expressly provided in these Terms or required by law, the Services are provided “as is” and “as available,” without warranties of any kind, express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Services will be uninterrupted, timely, secure, or error-free, or that OTP messages will be delivered without delay. Some jurisdictions do not allow the exclusion of implied warranties, so parts of this section may not apply to you.
To the maximum extent permitted by law, XYB Limited and its affiliates, officers, employees, and agents will not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, data, or goodwill, arising out of or relating to your use of the Services. Our aggregate liability for all claims relating to the Services will not exceed the greater of one hundred pounds (£100) or the amounts you paid us in fees in the twelve months preceding the claim.
Nothing in these Terms limits liability that cannot be limited by law, or your statutory rights as a consumer.
You agree to indemnify and hold harmless XYB Limited and its affiliates from claims, losses, and expenses (including reasonable legal fees) arising out of your violation of these Terms, your misuse of the Services, or your violation of any law or the rights of a third party.
Please read this section carefully — it affects your legal rights.
Most concerns can be resolved quickly by contacting letschat@xyb.co. If we cannot resolve a dispute informally within 60 days of your written notice, you and we agree to seek to resolve the dispute through good-faith negotiation before commencing proceedings, without prejudice to either party’s right to seek urgent injunctive relief.
You may stop using the Services and close your account at any time by contacting us; closure is subject to the settlement of pending transactions and any product-specific account agreement. We may suspend or terminate your access to the Services at any time, with notice where required by law, including for violation of these Terms, suspected fraud, legal or regulatory requirements, or extended inactivity. Sections that by their nature should survive termination (including §§9, 12–15, and 18–19) will survive.
We may update these Terms from time to time. If a change is material, we will notify you at least 30 days in advance (or as otherwise required by law) through the app, by email, or by posting the updated Terms at https://xyb.co with a new effective date. Your continued use of the Services after the effective date constitutes acceptance of the updated Terms; if you do not agree, you must stop using the Services and may close your account.
These Terms are governed by the laws of England and Wales, without regard to conflict-of-laws principles, and the courts of England and Wales will have non-exclusive jurisdiction over any dispute arising out of or relating to them.
These Terms, together with the Privacy Policy and any product-specific agreements, are the entire agreement between you and us regarding the Services. If any provision is found unenforceable, the remainder will remain in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets. Notices to you may be provided electronically as described in §6.
XYB Limited (Company no. 14610499)
Eagle House, 163 City Road, London, England, EC1V 1NR
Email: letschat@xyb.co
Web: https://xyb.co